Sheet 1
- Stress and anxiety
- Grief and loss
- Speaks Swahili
About Caroline
PACFA counsellor Caroline Ouma has 13 years of clinical experience and works from Australia with people facing stress, anxiety, grief, low self-esteem, depression and major life changes. She speaks English and Swahili and draws on familiar evidence-based therapeutic techniques to support clients who are carrying heavy emotional burdens.
Caroline’s approach is straightforward and practical. Sessions focus on helping people understand what is driving their reactions, learning simple coping tools, and testing small changes that make daily life easier. She uses methods informed by cognitive approaches and compassion-focused ideas, and considers trauma responses when relevant.
She often supports people dealing with attachment and abandonment concerns, family of origin difficulties, body image and related self-worth issues. Other common focuses include communication problems, codependency, control issues, and feelings of emptiness. Fertility and fatherhood matters are also within her stated areas of interest.
Caroline speaks Swahili when that is the preferred language, and she notes lived experience of moving between Kenya and Australia. That background informs how she talks about cultural identity and the stress of navigating more than one cultural world.
Sessions use a subscription model that can be cancelled at any time; costs vary by location. To begin, people complete a short matching questionnaire and schedule a first session via the platform’s online pathway.
Sheet 2
Approaches used in remote counselling and what they do
Caroline describes work grounded in cognitive approaches and compassion-focused ideas. Cognitive methods look at how thoughts influence feelings and behaviour, and they help people notice unhelpful thinking patterns and try alternative responses. Compassion-focused ideas focus on reducing self-criticism and building self-soothing strategies to manage shame, anxiety and low self-worth.Finding the right approach is treated as a collaborative process. The therapist will discuss goals, try techniques together, and adjust methods based on what helps most. Clients and the therapist decide which tools to keep using as progress becomes clear.
The profile does not list specific session formats here, so confirm current options before booking. Online sessions can make it easier to fit counselling into a busy life, remove travel time, and allow shorter check-ins when needed. They may also let people choose sessions that suit quieter surroundings or less screen time depending on personal preference. Appropriately qualified or registered counsellors can adapt techniques used in face-to-face work to a remote setting so practical skills and coping strategies are still practised and reviewed.
Sheet 3
Areas of expertise
Additional focus areas
Experience
13+ years
Listed in
Australia
Languages
English, Swahili
Sheet 4
Frequently asked questions
What concerns does she help with?
She works with stress, anxiety, grief, self-esteem, depression and coping with life changes. She also lists focus areas such as attachment issues, body image, codependency and fertility matters.
What is her therapeutic style?
She uses evidence-based techniques informed by cognitive approaches and compassion-focused ideas, and applies a trauma-informed lens where relevant. Work centres on understanding patterns, developing coping tools and practical changes.
How much experience does she have?
She has 13 years of experience working with the listed concerns and populations. That experience shapes how she blends practical strategies with attention to cultural context.
What credentials and location are listed?
She is listed as PACFA and is based in Australia. The profile preserves PACFA exactly as the credential statement.
Which languages are supported in sessions?
Sessions are offered in English and Swahili.
Can international clients work with her?
International clients are not currently accepted.
How are sessions paid and what do they cost?
Cost varies with location and sessions operate under a subscription that can be cancelled at any time. Exact fees are provided during the booking process.
How do I start a first session?
Use the See online therapy options button, complete a short matching questionnaire, and schedule your first session through the platform.
Online talk therapy is not emergency care. If you are in danger, use the urgent help numbers.